Meet your
dream
team.
All-In-One Guest Communications Hub for Hospitality
70-90% of routine guest communications handled automatically, via phone calls, email,
and chat bot - all in one interface.
We know how it feels.
Running a hospitality business is tough.
Costs are high, staffing is challenging and the email backlog never ends.
Until now.
Stressed and tired staff
Free to focus on what matters
Drowning in the backlog
Free to focus on what matters
Front desk under pressure
Free to focus on what matters
Four guest tools combined into one
DreamDesk is your smart front-desk partner, responding to every call, message, and question. All day. Every day.
AI Phone Assistant
Answers calls automatically, 24/7
Smart Email Automation
Our AI Email Assistant responds to guest inquiries instantly with natural, professional replies. From booking confirmations to answering complex questions, it manages your inbox so you can focus on hospitality.
Responds instantly to common queries
Website ChatBot
Engage guests 24/7 with an intelligent chatbot that answers questions, manages bookings, and guides visitors instantly. Whether on your website or messaging apps, it delivers fast, friendly, and accurate responses every time.
Integrated WhatsApp
Connect with guests on the world’s most popular messaging app. Our AI Assistant responds instantly on WhatsApp to manage bookings, answer questions, and send updates – creating a seamless, personal experience guests love.
Unmistakably your brand
You decide the AI’s personality. How it speaks, it’s speed, tone, energy, even its name, accent and formality.
Designed to fit your business.
Reduction in front desk workload
While your team shines out front, DreamDesk handles the noise—quietly managing questions, tasks, and time.
Never miss a booking again.
DreamDesk carries your care into every reply, making sure your guests always feel seen, heard, and valued.
Greater guest satisfaction
DreamDesk handles the little things—bookings, updates, special requests—so you and your team can focus on what truly matters: creating meaningful moments and unforgettable stays.
Built for hospitality, by hospitality
Whether it’s a five-star hotel or a five-room inn, DreamDesk flexes to fit the way you work—and the way your guests expect to feel.
Integrated and Connected
Easily link DreamDesk to your Property Management System and the tools you trust.
Smooth your workflow and boost productivity without the hassle.
How room2 hometels
increased bookings
and guest satisfaction
By adding DreamDesk to their reservations team, room2 eased staff pressure, provided around-the-clock guest support, and created a smoother, more effortless booking experience for every guest.
We believeeffortless guestcommunicationis possible.
Is this just an AI chatbot for phones?
No. This is a fully-integrated voice system trained specifically for hotels, with deep PMS/CRM connections and hotel-logic conversation flows. It’s designed to handle the nuances of hospitality interactions with a human-like approach.
Do I need to change my phone number?
What PMS and CRM systems do you support?
For full integration with your Property Management System (PMS), we currently support Mews as part of our flagship reservations solution. If you’re only looking to use DreamDesk for concierge services and FAQs, we can work with virtually any system. And if your PMS or CRM isn’t supported yet, no problem — we can build a custom connection to ensure everything works seamlessly.
Will it sound robotic?
Can staff take over a call if needed?
Yes. The system will escalate complex or sensitive cases to a human instantly. You can set specific triggers for when calls should be routed to staff, ensuring the right balance of automation and personal touch.