EmailAI
Inbox overload?
Not anymore.
See how our AI writes like a real team member –
friendly, fast, and flawlessly on-brand.
Emma Emails at midnight to change her check-in.
DreamDesk AI picks up her email while your team sleeps, adjusts Emma’s booking seamlessly, and confirms with a warm, personalised reply—no night staff needed.
24/7 booking management
Keeps guests cared for anytime
Liam Asks about parking, breakfast, and late checkout – in one email.
DreamDesk AI replies clearly to each of Liam’s questions, adds tailored upgrade suggestions, and he ends up booking the suite.
Handles complex guest queries
Drives upsells with smart recommendations
Sofia Writes In Italian.
DreamDesk AI replies in perfect Italian, includes thoughtful restaurant tips, and Sofia leaves a glowing review for the attentive, localised service.
Native-level multilingual replies
Converts great service into great reviews
No more stress. Just seamless email.
30%Less Stress
Up to 90% of guest emails answered instantly Your inbox shrinks. Your service shines.
100%Consistency
Understands every guest, every mood From stressed travellers to honeymooners – it replies just right.
27/4Coverage
24/7 replies without 24/7 staffing Your front desk finally gets a break.
£50KReduce Cost
Turns questions into revenue “Is breakfast included?” becomes a personalised upgrade.
Smarter Than Templates
Email AI does what templates can’t.
Replies evolve in real time
Responses adjust based on the guest’s tone, urgency, and context. No robotic replies.
On-brand, every time
Whether your hotel is chic and minimalist or cosy and playful, the writing sounds like you.
Upsells, naturally
Adds thoughtful upgrade options where they make sense – never pushy, always elegant.
Be Where Your Guests Already Are
Guests don’t want to download an app or wait for email replies — they want fast answers in WhatsApp. Our AI handles conversations instantly, just like a real concierge would.
Natural Conversations That Feel Personal
No stiff templates or robotic replies. The AI chats in a warm, friendly tone — answering questions, confirming bookings, and offering help in a way that feels truly human.
Upsell Seamlessly Through Conversation
From late check-outs to spa appointments, our AI gently suggests upgrades and extras — all within the flow of a natural WhatsApp chat. No forms, no pressure, just helpful service.
Travel-Ready, Multilingual, and 24/7
Wherever your guest is in the world, whatever language they speak, our AI handles it — instantly. It works day and night, so your hotel never misses a message or a booking opportunity.
Works Wherever You Work
From independent gems to global brands
Hotels
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
Your Inbox, Finally Handled
Want to stop drowning in guest emails? Email AI gives your team back their time – and your guests the instant, professional replies they deserve.
Integrations
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Property Management Systems
Real-time access to booking data
Guest Profiles
Personalised guest interactions based on profiles
Multi-Property
Smooth rollout across multiple properties
Don't see your system?
Contact us about custom integrations.
View our other products
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Chat AI
Guests can message you anytime on WhatsApp or directly through your website. No new apps, no barriers—just instant connection.
Email AI
Smart email assistant that replies to inquiries and manages bookings, so you stay focused.