ChatAI
It’s not just a chatbot.
It’s your best online concierge.
See how our AI holds natural conversations that move guests
from “just browsing” to “just booked”.
Emily asks: “Do you have rooms with balconies?”
No need to transfer her to reservations or check manually. DreamDesk AI shows Emily all available balcony rooms instantly, suggests the Deluxe Sea View as the top choice, and adds:
AI shows her available options
Suggests the Deluxe Sea View
Adds: “It’s our most booked this week 👌”
Tom wants to book spa treatments and dinner.
DreamDesk AI checks real-time availability, schedules both his massage and dinner seamlessly, and emails Tom a neat confirmation—without staff lifting a finger.
AI checks availability
Schedules both
Emails him a confirmation—automatically
Priya is browsing in French.
DreamDesk AI switches to French instantly, recognises Priya as a returning guest from last summer, and offers her an exclusive returning guest discount—personalised and effortless.
AI switches languages
Recognises she stayed last summer
Offers a returning guest discount
No more missed chats.No more cold leads.
30%Less Stress
Fewer stress-related absences reported in teams using AI Chat support.
100%Consistency
A consistent tone and message, no matter who calls—or when.
27/4Coverage
Always-on coverage means no more staffing around the clock just to answer simple questions.
£50K Reduce Cost
Reclaimed in time and labour savings over one years by switching to automated chat handling
Built for Real Conversations
Chat AI isn’t just smart. It’s strategic.
Guides guests through booking
More than just a Q&A—Chat AI knows how to convert lookers into bookers.
Understands intent, not just keywords
Knows when a guest is ready to buy—and when to hand off to email or voice.
Turns conversations into conversions
Tracks engagement, recommends upgrades, and helps increase direct bookings.
Turn Website Visitors Into Bookings
Don’t let potential guests bounce. Our AI chatbot engages instantly, answers questions, and guides them to book directly, increasing conversion and reducing OTA reliance.
Instant Support Without the Wait
Guests get the help they need within seconds — no calls, no email delays. From check-in times to pet policies, the chatbot gives instant, accurate answers that keep guests moving.
Knows Your Hotel Inside Out
It’s not just a generic assistant. The chatbot is trained on your hotel’s specific policies, services, and tone of voice — so replies feel knowledgeable, friendly, and on-brand every time.
Works While You Sleep (and Sells Too)
It’s live 24/7, even when your front desk isn’t. It not only answers FAQs but also recommends upgrades, adds-on services, or special offers — all while capturing leads and preferences.
Perfect for Any Property
Whether you’re running a city hotel or a beachfront resort, Chat AI fits right in.
Hotels
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
Your Website’s Hardest Worker
Chat AI turns interest into income—while your team gets on with everything else.
Integrations
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Property Management Systems
Real-time access to booking data
Guest Profiles
Personalised guest interactions based on profiles
Multi-Property
Smooth rollout across multiple properties
Don't see your system?
Contact us about custom integrations.
View our other products
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Chat AI
Guests can message you anytime on WhatsApp or directly through your website. No new apps, no barriers—just instant connection.
Email AI
Smart email assistant that replies to inquiries and manages bookings, so you stay focused.