It’s not just a chatbot.
It’s your best online concierge.
See how our AI holds natural conversations that move guests
from “just browsing” to “just booked”.
Emily asks: “Do you have rooms with balconies?”
AI shows her available options
Suggests the Deluxe Sea View
Adds: “It’s our most booked this week 👌”
Tom wants to book spa treatments and dinner.
AI checks availability
Schedules both
Emails him a confirmation—automatically
Priya is browsing in French.
AI switches languages
Recognises she stayed last summer
Offers a returning guest discount
No more missed chats. No more cold leads.
30%
Fewer stress-related absences reported in teams using AI email support.
100%
A consistent tone and message, no matter who calls—or when.
27/4
Always-on coverage means no more staffing around the clock just to answer simple questions.
£X.XM
Reclaimed in time and labour savings over two years by switching to automated voice handling
Built for Real Conversations
Chat AI isn’t just smart. It’s strategic.
Guides guests through booking
More than just a Q&A—Chat AI knows how to convert lookers into bookers.
Understands intent, not just keywords
Knows when a guest is ready to buy—and when to hand off to email or voice.
Turns conversations into conversions
Tracks engagement, recommends upgrades, and helps increase direct bookings.
Perfect for Any Property
Whether you’re running a city hotel or a beachfront resort, Chat AI fits right in.
Hotels
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
Restaurants
Retail
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
Plug and Play
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Property Management Systems
Real-time access to booking data
Guest Profiles
Personalised guest interactions based on profiles
Multi-Property
Smooth rollout across multiple properties
Don't see your system?
Contact us about custom integrations.
Your Website’s Hardest Worker
Chat AI turns interest into income—while your team gets on with everything else.
View our other products
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Voice AI
Picks up every call, perfectly
Email AI
Smart email assistant that replies to inquiries and manages bookings, so you stay focused.