Al That SpeaksYour Guest's Language.
DreamDesk is purpose-built for the hotel industry-designed to support boutique hotels, independents, and chains with instant, high-quality guest communication around the clock.
You've built something special. We help you protect it.
DreamDesk handles every guest call with the same heart and grace you would so nothing gets lost, even on the busiest days.
24/7 Availability
DreamDesk never sleeps. Guests can call anytime, day or night, and get consistent, high-quality service without stretching your staff.
Trained for Hospitality
DreamDesk isn’t a generic chatbot—it’s trained on real hotel conversations, guest expectations, and service scenarios. It knows how to talk like your team and act like one too.
Always onAlways there.
No more hold music. No more missed calls. DreamDesk handles peak periods with ease, answering every guest the moment they need help.
Smiles up.Stress down.
When calls are handled automatically, your team gets time back to focus on the face-to-face moments that make a stay memorable.
"Using Automated Reception has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
Lauren Hyde. Central Reservation Manager, Lamington Group
Comprehensive Hospitality Features
Our voice solution is designed to handle the full spectrum of guestcommunication needs in the hospitality industry.
Reservation
Management
DreamDesk guides guests through bookings and changes smoothly and naturally
Idiomatic expressions
Cultural references
Etiquette differences
Regional dialects
Guest Services
Delivers fast, accurate support without involving your staff
Room service and housekeeping requests
Wake-up call scheduling
Local recommendations
Concierge like Support
Instant info, personalised for your property
Hotel FAQ’s
Events and attractions
Operational
Efficiency
Fewer interruptions, faster resolutions.
Routes calls to the right department (if needed)
Notifies staff of incoming requests
Prioritises and tracks guest needs
Handles the full booking process from call to payment
Plug and Play with Your Hotel Tech
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
Property Management Systems
Real-time access to booking data
Guest Profiles
Personalised guest interactions based on profiles
Multi-Property
Smooth rollout across multiple properties
Don't see your system?
Contact us about custom integrations.
Real Impact for Hospitality Businesses
DreamDesk integrates directly with MEWS PMS and CRM systemsno extra effort, no learning curve.
100%
Call answer rate, ensuring virtually no missed guest calls
24/7
Consistent service delivery at any hour without additional staffing
35%
Average reduction in front desk workload for participating hotels
Ready to MakeHospitality Feel Lighter?
Join leading hospitality brands in providing exceptional voice experiences for your guests.
