Know When to Pass the Call.
DreamDesk handles the routine—but when something needs a personal touch, it instantly brings in your team.
Smart Rerouting, Total Control
Decide exactly when and where AI hands over to a human. With DreamDesk, you’re always in control of the guest experience across every channel.
Seamless Escalation, On Your Terms
From VIPs to complex queries, effortlessly route key conversations to your staff, without disrupting your automation.
Granular Routing Rules
Set custom triggers to transfer calls, chats, emails, or WhatsApps to human agents—based on topic, time, or intent.
VIP & Partner Whitelisting
Automatically route high-value guests, partners, or travel agents to staff using email, phone number, or any identifier.
Full Multi-Channel Support
Whether it's voice, chat, WhatsApp, or email—rerouting works consistently across all guest communication touchpoints.
Live Agent Handover, Done Right
Smooth transitions without losing context. Your team gets the full interaction history so they can pick up instantly.
No More Missed Opportunities or Lost Guests
With DreamDesk, your AI knows when to step aside—ensuring every important guest gets the attention they deserve.
Losing VIPs to Automation?
Keep your most valuable guests happy. Ensure they always get human support when it matters most.
AI Handling What It Shouldn’t?
Not every request is right for automation. DreamDesk lets you define exactly when to reroute, giving you peace of mind.
Inconsistent Escalation Across Channels?
Avoid confusion by managing rerouting rules across voice, email, WhatsApp, and chat—all in one unified dashboard.
Guests Repeating Themselves?
Your agents get full conversation history so they can jump in with context—no need for the guest to start over.
