Your inbox, under control. At last.
DreamDesk adapts to sound just like you, friendly, formal, or somewhere in between. Set the tone once, save it to ‘Knowledge’, and let your virtual receptionist speak fluently on-brand, in 30+ languages.
An Email 
Response That Feels Like You Wrote It.
Your guest asks a question or makes a request. DreamDesk instantly understands their intent, checks your booking systems, and replies in your brand’s voice, confirming bookings, answering questions, and suggesting upgrades without staff involvement.
AI-powered instant replies to inbound guest emails
Makes and manages bookings automatically
Manage every guest request
Clear Your Inbox, Instantly.
No more unanswered emails. Our AI processes and replies to every message in seconds, even the long, messy ones. It never forgets, never gets overwhelmed, and it works 24/7.
Built for your brand, not just any hotel.
Upload your FAQs, brand guidelines, and past guest comms, the AI learns it all. It answers with confidence about your property’s policies, amenities, and voice, just like your best staff would.
Handle guest emails, start to finish.
No more overflowing inboxes. Our AI reads, understands, and responds to guest emails 24/7, instantly and accurately. From reservation requests to special inquiries, everything’s handled without human delay.
Replies that feel written just for them.
Forget generic templates. DreamDesk’s Email AI crafts natural, friendly, and brand-aligned responses, personalised to each guest’s intent, tone, and language. It feels like a real concierge wrote it.
What We Do
See it in action.
DreamDesk picks up guest’s email while your team sleeps, adjusts guest’s booking seamlessly, and confirms with a warm, personalised reply, no night staff needed.
- 24/7 booking management
- Keeps guests cared for anytime
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DreamDesk identifies and breaks down each query
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Verifies options and details at the property
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Provides clear and accurate answers to each point
Break language barriers effortlessly. DreamDesk replies in your guest’s preferred language instantly, creating smoother conversations, happier guests, and truly global service without adding pressure on your team.
Laura M., Front Office Manager at Fernwood Apartments“Our inbox used to run our mornings, now DreamDesk handles most emails before we’ve even logged in.”
Benefits
AI that gets you less tools, 
less workload, 
and more results.
100% Consistency
A consistent tone and message, no matter who calls, or when.
£50,000 Reduced Costs
Reclaimed in time and labour savings over one years by switching to automated voice handling.
24/7 Coverage
Always-on coverage means no more staffing around the clock just to answer simple questions.
30% Less Stress
Fewer stress-related absences reported in teams using AI phone support.
Ready for Smarter Calls?
Products
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Replies That Read the Room.
DreamDesk tailors its responses to match the mood and context of each guest. It knows when to be upbeat and friendly, when to stay calm and professional, and when to offer extra reassurance. By reading the situation, not just the words, it ensures every message feels appropriate, personal, and perfectly timed.
Thanks so much for the great stay! Just one small thing, I left my charger behind in Room 204.
We’re so glad you enjoyed your stay! We’ve found your charger and will hold it at the front desk for collection, just let us know what works best for you.
Just wanted to say that I was really impressed by Willow & Co. Apartments. Your staff were exceptionally helpful and my room was immaculate. I’ll definitely be staying again.
Hi, Mark. We’re delighted that you had such a good experience with us. We really appreciate the feedback, too, we’ll make sure to pass it on to our team. We look forward to seeing you again in the future.
I made an incorrect reservation a few days ago. I booked a single, when I needed a double. I spoke to your team and was told it’d been amended, but now all of the emails you’re sending are still mentioning a single room! I’m not confident I’m going to get what I need when I check-in.
Hi, James. We’re sorry for the confusion. We can confirm that your booking has definitely been amended to a double and will be ready for you on the day of your arrival. Please accept our apologies for the incorrect emails, this was due to a small technical error at our end and will be addressed immediately. If there’s anything else we can help with, please don’t hesitate to ask.